Hospitality
Let’s be honest—events and hospitality operations don’t happen without on-demand and outsourced staff. They’re the extra hands that make magic happen behind the scenes. But too often in the industry, temporary or outsourced workers are treated as just “bodies.” You’ll even hear people say, “We just need 10 bodies for tonight.” At GravyWork, we know that mindset misses the point—because when people feel valued, they perform better.
So, how do you inspire on-demand staff to bring their best? Here are five simple ways:
1. Treat on-demand staff like part of your team.
Don’t separate them from your full-time employees. Invite them to pre-shift meetings, give them the same breaks, and make sure they feel included. A sense of belonging is one of the strongest motivators.
2. Set expectations clearly.
Never assume they already know “how you do things here.” Take five minutes to explain your service standards, priorities, and guest experience goals. Clarity builds confidence and consistency.
3. Lead by example.
Hospitality is contagious. When leaders show up with enthusiasm, patience, and professionalism, the team mirrors that energy—and guests can feel it right away.
4. Recognize the little things.
A quick “Great job with that table!” or “Thanks for stepping in” goes a long way. Recognition costs nothing but pays off in morale and motivation.
5. Create a culture that includes everyone.
Encourage your permanent team to welcome outsourced or part-time staff. When everyone feels part of one crew, teamwork flows naturally—and so does great service.
Outsourced and on-demand staff aren’t “extras.” They’re an extension of your team—the ones who keep the service running smoothly and guests smiling. At GravyWork, we make sure every worker is trained, professional, and ready to deliver their best. Because when everyone feels supported, hospitality shines brighter.
Hospitality
Hospitality
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